Terms of service

Terms of Service

Last Updated: August 25, 2026

Welcome to aurelisa.store. These Terms of Service govern your access to and use of the Aurelisa website and your purchase of products from our online store.

By accessing our website or placing an order, you agree to be bound by these Terms of Service.

If you do not agree with these terms, please do not use our website.

1. About Aurelisa

Aurelisa is an online retail store established in 2022, specializing in hair extensions, ponytail extensions, messy bun hairpieces, braided hair bands, and related hair accessories.

Our store is operated through aurelisa.store.

2. Use of Our Website

You agree to use our website only for lawful purposes.

You must not use the website to:

Violate applicable laws or regulations
Attempt to gain unauthorized access to our systems
Interfere with website functionality
Submit fraudulent orders or payment information
Copy or misuse website content
Engage in activities that could harm our business, customers, or website

We reserve the right to restrict or terminate access to our website where reasonably necessary.

3. Product Information

We make reasonable efforts to ensure that product descriptions, images, prices, and other information displayed on our website are accurate.

However, minor differences may occur due to:

Screen settings
Lighting conditions
Manufacturing variations
Product batches
Photography and image processing

Product availability may change without notice.

4. Pricing

All prices displayed on the website are subject to change without prior notice.

We reserve the right to correct pricing, product information, or other errors that may appear on the website.

If an obvious pricing or listing error affects an order, we may contact you regarding the correction or cancellation of the order.

5. Orders

When you place an order, you agree that the information provided is accurate and complete.

An order confirmation does not necessarily mean that the order has been finally accepted if there is an issue involving payment, availability, pricing, fraud prevention, or other circumstances.

We reserve the right to cancel or refuse an order when reasonably necessary.

6. Payments

Orders must be paid using the payment methods made available during checkout.

You represent that you are authorized to use the payment method provided for your purchase.

We do not intentionally store complete payment card information on our own systems.

7. Shipping

Aurelisa offers free worldwide shipping.

Our typical delivery timeframe is 7–10 days.

Delivery times may vary depending on destination, carrier operations, customs processing, weather, holidays, and other circumstances beyond our reasonable control.

Please refer to our Shipping Policy for additional information.

8. Returns and Refunds

Eligible purchases may qualify for our 30-day free return and refund policy.

Additional conditions and procedures are described in our Return & Refund Policy.

9. Intellectual Property

All content appearing on aurelisa.store, including but not limited to:

Logos
Brand names
Product descriptions
Images
Graphics
Text
Website design
Page layouts

may be owned by or licensed to Aurelisa and may be protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, or commercially exploit website content without appropriate authorization.

10. Third-Party Services

Our website may use third-party services such as payment processors, shipping providers, analytics services, advertising platforms, and other technology providers.

Your use of third-party services may also be subject to the applicable terms and policies of those providers.

11. Limitation of Liability

To the extent permitted by applicable law, Aurelisa will not be responsible for indirect, incidental, special, consequential, or unforeseeable losses arising from your use of our website or products.

Nothing in these Terms is intended to exclude rights or protections that cannot legally be excluded under applicable law.