Contact us

Contact Aurelisa

We're here to help.

Whether you have a question about a product, need assistance with an order, want to check your shipping status, or need help with a return or refund, our customer support team is happy to assist you.

Customer Support

Email: support@aurelisa.store
Phone: +1 212-410-6464

Store Address:
608 Cindy Lane
West Seneca, NY 14224
United States

How Can We Help?

For questions regarding:

Product information
Order status
Shipping and delivery
Returns and refunds
Product exchanges
General store inquiries

Please contact us using the email address above.

When contacting us about an existing order, please include your order number and the email address used when placing your order. Providing these details allows us to locate your order and assist you more efficiently.

Shipping

Aurelisa offers free worldwide shipping on orders.

Our standard delivery timeframe is approximately 7–10 days, although actual delivery times may vary depending on the destination, carrier conditions, customs processing, and other circumstances outside our control.

Returns & Refunds

We offer free returns and refunds within 30 days for eligible purchases. Please review our Return & Refund Policy for complete information regarding eligibility and the return process.